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Fried (Fried) is an online general-merchandise retailer shipping to the United States and select international destinations.

1. Delivery coverage

   We primarily ship to addresses in the United States. Selected international destinations may be available at checkout when a shipping rate is offered for your address.

   We do not ship to destinations that cannot be selected at checkout, or where no carrier rate is returned. Contact quynguyen364600.matrix79@gmail.com before ordering if you are unsure.

2. Fulfillment timeline

   Orders are picked, quality-checked, and packed within 1-3 business days after payment is confirmed.

   Estimated delivery: 4-6 business days after the order ships for typical in-stock parcels to standard U.S. addresses. Estimates only — weather, carrier capacity, and product size can change timing.

   Processing days exclude weekends and U.S. public holidays.

3. Cost of shipping

   Free standard shipping on all orders. No minimum purchase is required.

   Extra charges for heavy/oversized/freight items appear at checkout before you pay when applicable.

4. Carriers & tracking

   We ship via major parcel carriers (USPS, UPS, FedEx, or equivalent). The carrier for your order appears on the shipping confirmation. Tracking is emailed when the package ships (allow up to 24 hours for carrier activation).

5. Delivery issues

   If your package is lost or significantly delayed, Email quynguyen364600.matrix79@gmail.com within 30 days of the ship date with your order number and tracking. For damage, keep packaging and send photos.

   You are responsible for a complete shipping address. Contact us within 24 hours of ordering to correct an address before shipment.

6. Packaging & special cases

   Items are packed securely to reduce damage in transit. Fragile products may include additional protective packaging.

   Multi-item orders may ship in more than one package. International duties/taxes (if any) are the customer’s responsibility unless stated at checkout.

We want you to be satisfied with your Fried purchase. If an item is not right for you, you may request a return within 30 days of delivery.

1. Start a return

   Email quynguyen364600.matrix79@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

2. Who pays return postage

   Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

3. What qualifies
   • Item must be unused, undamaged, and in original condition with all original tags, seals, and packaging (when provided)
   • Proof of purchase (order number) required
   • Final sale, clearance, customized, or personalized items are not eligible (marked on the product page)
   • For hygiene and safety reasons, opened personal-care, beauty, or intimate-use items may be final sale unless defective
4. What does not qualify
   • Items marked final sale or clearance
   • Items that show use, damage, missing parts, or incomplete packaging after delivery
   • Opened personal-care, beauty, or hygiene-sensitive products (unless defective or our error)
   • Digital goods, gift cards, or perishable items (when offered)
   • Returns sent without prior authorization
5. Steps
   1. Email quynguyen364600.matrix79@gmail.com with order number and reason.
   2. Wait for written authorization.
   3. Ship with tracking to the address we provide.

   Please keep your tracking number until the refund is complete.

6. Refund timing

   After inspection, approved refunds go to the original payment method within 5–10 business days.

   Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs. To exchange or replace an item, email us with your order number — subject to stock availability.